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Frequently Asked Questions

I Need Help Ordering!

Don’t panic! Someone is always at the other end of the phone to help you with your enquiry. Call us on 01246 275 780 if you need anything and one of our friendly staff will be able to assist you.

How Do I Order?

Orders can be placed through the website. Should you need product assistance or help processing your order, please call us on 01246 275 780 where one of our trained staff will be able to assist.

What Payment Options Do You Accept?

Our payments are processed securely through SagePay where we accept a variety of card types, including Visa, Visa Debit, Mastercard and Maestro. You can also use PayPal to pay for your order.

What Payment Systems Do You Use?

We use SagePay and PayPal to process our orders. Sage Pay is Europe’s leading independent payment service provider (PSP) and is one of the most trusted payment brands.

Each year, SagePay process over 4 billion payments securely online, over the phone and through card machines. Over 50,000 businesses across Europe use SagePay to process card payments securely and help prevent fraudulent transactions. We make sure the payment process is safe and easy for you.

You are also able to pay online using PayPal. PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.

Can You Provide Lighting Designs?

Yes, we can provide lighting designs for many of our products. Please get in touch with us should you require this service. We will need to know the dimensions of the room along with the height(s) the lights will be mounted at. Any additional information such as natural light levels, required lux levels etc. will also be needed.

Which Companies Do You Use To Deliver?

We use numerous courier companies to best meet the needs of customer and the items you have ordered. The majority of our deliveries will be made through Interlink Express. We also use FedEx and Royal Mail.

Which Countries Do You Deliver To?

We delivery to UK and Ireland. It is possible for us to deliver to other countries, but please get in touch with us as this will raise an additional delivery cost.

Can I Pay By Bank Transfer or Cheque?

Yes. We accept payment by both cheque and bank transfer. Please contact us for our bank details so you can make a bank transfer. Alternately, we also accept cheques (payable to 'RETAIL CENTRE LTD'). Please allow a few working days for your cheque to clear before expecting delivery.