Right of Cancellation
You have the right to cancel your contract with Retail Centre Ltd up to 14 days after receiving your goods in line with you statutory rights. You must advise Retail Centre Ltd by email, post or by using the ‘contact us’ section of the site. Return postage to us is at your own cost. Should you wish to cancel your contract after 14 days, you are responsible for returning the goods to Retail Centre Ltd within this time at your own cost unless the items are faulty or incorrectly described.
After notifying Retail Centre of cancellation of the contract, you shall be credited within 30 days of Retail Centre receiving your items
If you are eligible for a refund then we shall refund you to your original method of payment which was used at the time of ordering. It is you, the customer’s, responsibility to ensure we are notified of any changes to your details (i.e. no longer using the original card the order was placed on). Refunds can take up to 14 days and, once processed, can take up to five days to appear on your account. (Dependant on card issuer).
All items supplied by Retail Centre Ltd come with a manufacturer’s warranty of 12 months from the date the goods were received unless otherwise stated. This warranty does not affect your statutory rights. Any faulty items returned within the warranty period must follow our Returns Procedure.
Warranty does not cover you for any defects in the items which have arose from general wear and tear, accidental damage, wilful damage or negligence from you or and other third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Supplier's instructions, or any alteration or repair carried out without Retail Centre Ltd’s prior written approval.
If goods are faulty upon delivery, you must notify us within 48 hours of receipt of said goods either by email, post or by using the ‘contact us’ page on our website. You can also phone our Customer Service team during stated hours. All faulty goods received should be returned in line with our returns procedure.
All items returned shall be tested and if the said fault has been verified, we shall replace the item with 5 working days, if it is in stock, at no additional cost and you shall be reimbursed any reasonable delivery costs incurred by the return. Should the product be discontinued, we shall offer you a suitable alternative or a refund.
Should the goods not be faulty, you shall be notified by our returns team and the items shall be returned to you at your own costs.
Items Damaged Upon Arrival
Should any items reach you which are damaged, you should notify us by email, post or by the ‘contact us’ page on the website within 48 hours within receipt of the goods. The goods should be returned to us in line with our returns procedure. Once we have received the goods at our dispatch centre, we will perform checks and will examine the goods for damage. If the damage stated is verified, we shall replace the item within 5 working days at no additional cost should the product be in stock and you shall be reimbursed any reasonable carriage charge incurred by the return.
If the items returned are found not to have been damaged, you will be notified and the goods shall be returned to you at your own cost.
Wrong Item(s) Delivered
Should we deliver an incorrect item to you must notify us within 7 days with the items being returned in line with our returns policy. Once all the incorrect items have been received at our dispatch centre, the correct items shall be shipped within 5 working days and you shall then be reimbursed for any reasonable charge incurred by the return.
Items Not Required
Should you wish to return an unwanted item, you must notify us within 7 days of receipt of the goods by post, email or by using the ‘contact us’ section of the website. All relevant refunds shall be credited back to the original payment method within 14 days of you notifying Retail Centre of any cancellation of the contract.
All items must be returned in line with our returns policy within 28 days of you notifying us. You shall be responsible for returning the goods at your own cost and they should be returned in a sellable condition in the original packaging (no writing on the box or packaging). Should this not be the case, the items shall be returned to you at your own cost.
Additional Items Delivered
Should we deliver any additional items which were not on the original order, you must notify us immediately either by email, by post or by the ‘contact us’ section’ on the website. The additional item(s) should be returned to us in line with our returns policy.
Once the relevant goods have been returned to our dispatch depot, you shall be reimbursed for any reasonable carriage charge incurred by the return. Should you be found in possession of goods which have not been paid for, you shall be charged for the items in full.
When necessary, items should be returned to their original packaging and in a sellable ‘as new’ condition to the despatch centre:
Please contact us for returns address, quoting your order number.
Before the return of any items, you must acquire a Returns Reference Authorisation Number (RRAN) from us. This number is required on all correspondence and a covering letter is required on the returned item(s) stating your name, order number, contact phone number and your RRAN. All items returned without a valid RRAN shall be returned at your own cost.